Privacy Policy

Lone Star Summit HOA Services ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

1. Information We Collect

We may collect information about you in a variety of ways, including:

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide requested information about our services
• To prepare and deliver proposals for HOA management services
• To communicate with you about your community or account
• To improve our website, services, and customer experience
• To send periodic emails or updates, if you have opted in to receive them
• To comply with applicable laws and regulations

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• With service providers who assist us in operating our website or conducting our business (e.g., email platforms, CRM tools), subject to confidentiality agreements
• With your HOA board or community association, as necessary to provide management services
• When required by law, court order, or governmental authority
• To protect the rights, property, or safety of Lone Star Summit HOA Services, our clients, or others

4. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. Our resident portal is powered by Vantaca, which employs industry-standard security practices including encrypted data transmission and storage. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Third-Party Services

Our website and services may integrate with or reference third-party platforms including Vantaca (HOA management software) and HOAi (AI-powered management tools). These third parties have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

6. Your Rights & Choices

Depending on your location and applicable law, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to certain exceptions
• Opt out of marketing communications at any time by contacting us or using the unsubscribe link in any email we send

To exercise any of these rights, please contact us at [email protected].

7. Children's Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

9. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: